| Our Commitments... To be increasingly more attentive with your waitings, the company Espace Gourmet (distributor of the Chocolates Michel Cluizel) and the Chocolate factory Michel Cluizel engage on quality of the customer service: 
To greet you in an effective and pleasant way:
To deal with your calls rapidly and to put you through to the appropriate person who could assist you.
To inform you and give you the appropriate answer:
To give you updated information about our products, promotions, services and price lists and to process your order effectively (availability of products, shipping date...) To listen to you better in order to accomodate
your request: We strongly advise you to bring to our attention any problem of conformity as soon as the shipment is received. When your requests are received by other means than telephone, we acknowledge receipt of your request within the next 48 hours and we endeavour to follow it up within the next 3 weeks.
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